Ntirety

May 2016 - Current
A New Story: Putting my experience to the test focusing on "All the things"

Beyond the joke of focusing on "All the things" Ntirety has helped me continue to grow and strengthen the skills I have acquired throughout my career and gave me the option to explore multiple facets of the company.  

In May 2016, I made the decision that I needed to grow in the Managed Service Space, outside of learning and continuing to practice Backoffice technologies, I needed to learn the infrastructure and platform models that support those technologies. Continue to expand my knowledge of process improvement and work to improve a global provider.

This is where I joined a company called Hostway. I became a consultant to assist in process improvement both internally and externally.  I spent 1 year doing projects, before moving into Product Management, then into Customer Success Management via Technical Account Management (TAM), then into Global Operations Management. It has been an incredibly rewarding experience, adapting to changes and roles which challenge me and also promote my strengths but, allows me to grow in - Organization Design, Branding, Marketing, Technology Stacks, Financial Analysis, Product Design and Delivery.
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• ITIL and CMMI training initiative completed to McDonald's Corporation 
• Unified managed services for global delivery via relaunched service lines, generating over $2MM in yearly revenue
• Introduced Managed Security and Compliance products for HIPAA, HITRUST and PCI DSS assurance
• Completed Samsung Visual Display PCI DSS 3.2.1 attestation for CES 2018 announcemet
• Established a CX and Customer Success Management business unit 
• Reduced Operational Spend $1.8MM in 6 Months, while improving MTRS by 71%

Emtec, inc.

Sept 2013 - May 2016
The Training Arc: "Lets test the kid"

In September 2013, I broke the shackles of Savvis/ Centurylink because it became clear to me that my age/time in the industry was my largest negative. In an industry still mostly based on who you know. I felt stunted and moved to a company which fed me and pushed my growth.

I spent three years doing a multitude or projects in different business sectors. Starting to learn Request for Proposal processes, building business use cases, mentoring young leaders offshore to build internal service desks to doing dedicated project management for Fortune 500 companies, and assessing process maturity for said companies.

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• CMMI assessment of BMC Remedy and training for Kering Brands 
• Global OS upgrade for Tiffany & Co. Point of Sale systems
• Technology/Security assessment and future design for Medinah country club prior to PGA hosting
• CMDB design for Ontario Police Department
• Designed City of Duval Mobile Device Management practice for K-12 education/learning program

Savvis ito (CIber Inc aquisition)

Aug 2010 - Sept 2013
Starting the Super Hero Arc

In 2010, I was finishing college with a degree in Adolescent Psychology and Statistics. The tale we all know well, the evil villain known as 'Student Loans'. While loans were stacking against me, I took a job as a Service Desk analyst for a company called Ciber Inc. I quite frequently look back at this one moment in my career where I am quite glad I started that job. My career would not be where it was today; working in a shared Service Desk model, I was able to get familiar with multiple applications and services. Work for large companies such as Allison Transmission, SPX Cooling, Husqvarna and Neenah Paper. 

in 2012, I was promoted to the team lead of the Service Desk. Eclipsing what I initially wanted to do in life, as a psychologist and starting a new passion for Processes, Procedures, Mentorship and Service Improvements.